February 17, 2010
By Doug Stephens Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store. This […]
February 17, 2010
By Doug Stephens I was reminded recently of a really good book I read several years ago called Going Shopping by Ann Satterthwaite, a city planner […]
January 30, 2010
By Doug Stephens In the end, the world doesn’t need what you’re selling. It doesn’t matter if you sell shoes, cameras, cars, goldfish or even iPads. The world can […]
January 21, 2010
It’s been called the first rule of modern warfare – “never bring a knife to a gun fight”. Although I’m not certain who coined the phrase, […]
January 13, 2010
One of my favorite quotes about social media is from noted social scientist and technology expert,Clay Shirky. It goes like this: “Tools don’t get socially interesting until they […]
January 8, 2010
By Doug Stephens I had coffee recently with a friend who works in the mobile technology sector. We were talking about how much progress had taken place […]
December 21, 2009
By Doug Stephens For our final blog post of 2009, I wanted to share something different. Something that I hope might help rocket you into the New […]
December 16, 2009
By Doug Stephens A recent Brandweek article titled “Retail Customer Service Stinks” reported that the service received by shoppers in over 1000 retail interactions in the study rated 48.2 […]
December 11, 2009
By Doug Stephens As the recession drags on, it’s become clear that few in the retail sector are being spared its wrath. In separate stories this […]