Retail
March 7, 2024
By Doug Stephens A recent study at the University of Arkansas pitted 151 human test subjects against Chat GPT-4 in a series of tests for creativity. […]
August 11, 2023
By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
January 30, 2019
We kicked off 2019 at NRF in New York City where we met with retailers and brands eager to understand the challenges they’re up against. We […]
January 18, 2019
I was moderating a fireside chat at the National Retail Federation conference with Liz Thompson from Southeastern Grocers recently. We were chatting about her company’s efforts […]
March 26, 2018
By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores […]
March 14, 2018
By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]
February 2, 2018
The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor […]
January 17, 2018
By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]
February 17, 2017
By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]