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August 16, 2011
Review any retail sales training program written in the past 50 years and you’ll likely encounter multiple references to the word “rapport”. Rapport, or the relationship […]
August 6, 2011
By Doug Stephens It’s been almost a year ago that I spoke with Maarten Lens-Fitzgerald, one of the co-founders of Layar and a pioneer in the […]
July 6, 2011
By Doug Stephens Retail concepts in Manhattan don’t always make the best examples for emulation elsewhere but there may at least be some strong directional cues […]
June 29, 2011
In a previous post I talked about how companies are often blind-sided by what I call Napster moments. Napster moments are radical, game-changing innovations that can […]
June 27, 2011
In this segment, I’m once again joined by Gary Schwartz, CEO of Impact Mobile who offers an expert perspective on mobile payment technology. We explore the […]
June 22, 2011
By Michael P. Russell With the increased transition to and adoption of smartphones, the mobile ecosystem remains to be a very interesting space, with new and […]
June 17, 2011
If you’ve ever searched for a product on your mobile device that you wanted to find and buy right away, you know what you mostly get […]
June 15, 2011
By Doug Stephens It was announced today that former Apple Store visionary Ron Johnson was given the helm of JC Penney. Among other achievements, Johnson is […]
June 6, 2011
Many of the headlines we read would have us believe that consumers are running rampant, begging for opportunities to browse, shop and even transact retail purchases […]