News

Few crises in modern history have so completely disrupted every aspect of daily life as the Covid-19 pandemic. Every market, industry, profession, service, and category of product was in some way rocked by its impact.

Bad retailers will never run out of customers. History suggests that there is always a segment of the consumer population willing to trade down if they believe they can save a dollar or two. Some retailers, like long-beleaguered J.C. Penney, have spent decades proving this thesis.

I’ve been working on a new book due out in the Spring of 2021. The book I initially planned to release was a look at the relationship between art and retail, aimed at helping savvy brands take the next essential steps toward building truly transformative experiences for their customers.