retail marketing

March 14, 2013

The Real Competition Isn’t Your Competitors

By Doug Stephens In the old age of business the goal for most companies was continuous improvement. The idea was to keep the engines of innovation […]
January 3, 2012

The One and Only Question Facing Sears

By Doug Stephens Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close […]
September 18, 2011

The Declining Need for and Escalating Value of Human Service

By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]
June 6, 2011

Mobile Reality Check

Many of the headlines we read would have us believe that consumers are running rampant, begging for opportunities to browse, shop and even transact retail purchases […]
April 21, 2011

PlayBook gets subdued retail launch

Via Computerworld By Matt Hamblen Nobody expects the BlackBerry PlayBook tablet to sell as well as the iPad 2. Still, Research In Motion seems to have taken […]
April 20, 2011

Sony Kicks It Up A Notch

The days of abundant demand and easy sales are over and it appears Sony is facing that music head-on.  The company has not only unveiled it’s […]
April 19, 2011

Does Love Scale?

This week Wal-Mart announced its purchase of social media firm Kosmix to help it better manage and capitalize on its social and mobile marketing efforts.  What […]
February 5, 2011

Death of the Focus Group: Research Meets Mobility

By Doug Stephens I sat on a panel discussion this week that explored how social and mobile media is changing the way customer feedback is collected, […]
January 15, 2011

The Customer in Control: Mobile Self-Check Out

One of the hottest topics at the 2011 National Retail Federation Conference was that consumers are increasingly using brick and mortar stores as mere showrooms to […]