September 18, 2011
By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]
September 8, 2011
By Doug Stephens The economic recovery in North America has been anything but easy but according to best selling author, John Gerzema, the end result may not be […]
August 16, 2011
Review any retail sales training program written in the past 50 years and you’ll likely encounter multiple references to the word “rapport”. Rapport, or the relationship […]
August 6, 2011
By Doug Stephens It’s been almost a year ago that I spoke with Maarten Lens-Fitzgerald, one of the co-founders of Layar and a pioneer in the […]
July 6, 2011
By Doug Stephens Retail concepts in Manhattan don’t always make the best examples for emulation elsewhere but there may at least be some strong directional cues […]
June 29, 2011
In a previous post I talked about how companies are often blind-sided by what I call Napster moments. Napster moments are radical, game-changing innovations that can […]
June 27, 2011
In this segment, I’m once again joined by Gary Schwartz, CEO of Impact Mobile who offers an expert perspective on mobile payment technology. We explore the […]
June 22, 2011
By Michael P. Russell With the increased transition to and adoption of smartphones, the mobile ecosystem remains to be a very interesting space, with new and […]
June 17, 2011
If you’ve ever searched for a product on your mobile device that you wanted to find and buy right away, you know what you mostly get […]