February 11, 2026
By Doug Stephens Each year, thousands of global retail insiders descend on New York City to talk shop at the National Retail Federation’s annual conference. Alongside […]
November 13, 2025
By Doug Stephens There’s been intense speculation about whether we’re on the verge of the AI bubble bursting. And while that’s not the most important question, […]
November 13, 2024
By Doug Stephens I can still recall reading Joseph Pine and James Gilmore’s seminal 1999 book The Experience Economy. Like so many of my colleagues in […]
September 24, 2024
Doug spoke recently with CTV’s Your Morning about the rise in usage among retailers, of body cameras, worn by staff to deter rising levels of theft. […]
March 7, 2024
By Doug Stephens A recent study at the University of Arkansas pitted 151 human test subjects against Chat GPT-4 in a series of tests for creativity. […]
August 11, 2023
By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
April 13, 2023
By Doug Stephens Companies across the global retail sector are poised to become the beneficiaries of a historic windfall: an unprecedented boost to the bottom-line […]
February 6, 2023
Many of the high-flying concepts and companies that led the charge into the metaverse and web3 have come crashing down to earth. Ironically, this makes it […]
May 13, 2021
With billions of us housebound and hungry for distraction from lockdown, the pandemic became the inflection point for the erasing of lines between retail and recreation.