Technology

April 29, 2020

The Future of Retail In A Post-Pandemic World: Ask Me Anything Live

Learn about: Covid-19’s impact on the global industry, How savvy brands have mitigated the damage done, Lessons learned from inside the crisis on leadership, innovation and communication, Emerging and shifting consumer behaviors and the degree to which they will endure, How the pandemic will irreversibly shape the future of retail and customer experience.

October 14, 2018

The End of Amazon

By Doug Stephens It’s wildly innovative, persistently disruptive and laser-focused on its customers. Its iconic founder is among the richest men in the history of planet […]

February 2, 2018

Software Eats Retail

The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor […]

January 17, 2018

A New Era of Retail is Coming

By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]

January 17, 2018

To Save Retail, Let It Die

By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]

February 17, 2017

Why Retail Is Getting “Experience” Wrong

By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]

December 30, 2016

The Future of Retail: A New Year’s Revolution

By Doug Stephens Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might […]

April 15, 2016

The Future Of Retail And The Offline Escape

By Doug Stephens In July of 2015 the Coachella Valley Music and Arts Festival hit a milestone. Sales exceeded $84.25 million with 198,000 tickets sold […]

March 30, 2016

Want To Survive Amazon? Stop Thinking Like A Retailer

By Doug Stephens At an investor conference in March of this year, Macy’s CEO Terry Lundgren stated that while Amazon may be a threat in […]