retail prophet

April 28, 2012

Is the Company’s DNA Killing Your Brand?

By Doug Stephens In 1965 American sociologist Arthur L. Stinchcombe introduced theory around what came to be called organizational imprinting – that organizations tend to be […]
March 6, 2012

Is Klout the New Kredit Score?

By Doug Stephens Celebrities have long been known to receive special treatment.  The best seats in the house, front of the line access to the hippest […]
February 21, 2012

The Future is Temporary: Retailing in A Pop-Up World

By Doug Stephens The concept of pop-up retail has been around for more than a decade.  Vacant, a company out of Los Angeles, California is credited […]
December 16, 2011

Up the Amazon Without A Paddle

By Doug Stephens The recent launch of Amazon’s price check app was greeted with everything from retailer outrage to government sabre rattling!  Some even called it […]
December 7, 2011

“I Don’t Use It But I Totally Get It”

By Doug Stephens One thing I hear very often from C-level leaders of companies when I’m presenting on the topic of social business is “I don’t […]
November 14, 2011

The Problem With Mobile Wallet No One is Talking About

By Doug Stephens If you own a credit card, it’s entirely possible that you’ve run into situations where your card won’t work.  Maybe your credit limit […]
October 12, 2011

How Not to Survive the Future

By Doug Stephens Today I came across this ad from the United States Postal Service.  They’ve adopted a self-preservation strategy that attempts to convince us that […]
September 22, 2011

Why Facebook’s New “Timeline” Could Change Retail Forever

By Doug Stephens At today’s F8 Conference in San Francisco, Facebook announced a complete overhaul to the user profile page with the advent of what it’s […]
September 18, 2011

The Declining Need for and Escalating Value of Human Service

By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]