June 29, 2010 June 29, 2010An Inconvenient Truth About Bad Customer ServiceBy Doug Stephens The effects of bad customer service may take years to prove fatal but the eventual outcome is almost always corporate extinction. Despite this, […]
November 18, 2009 November 18, 2009Is The Home Depot Selling the Farm… One Parking Lot at a Time?By Doug Stephens You know business is tough when you have to sell off parts of your parking lot to make your revenue numbers. However, news […]