October 29, 2009

Retailing in High Fidelity

As consumers we are continually making trades, concessions and compromises in the quest to satisfy our needs and wants. It's a never ending battle between experiences based on convenience versus those based in rich experience. For retailers the key is being one or the other.
October 20, 2009

3 Reasons Retailers Should NOT Use Social Media

If you believe a lot of what you see and hear about social media, you'd be left with the impression that it's something you can venture into free of costs and improvise as you go. Nothing could be further from the truth. Despite all the reasons that retailers should be considering social media, there are a few legitimate reasons that they might want to hold off at least temporarily.
October 7, 2009

The 3 Worst Excuses for Retailers NOT Using Social Media

By Doug Stephens Despite the continued momentum of social media, some retailers are still ambivalent about embarking on their own program.  We’ve noticed some recurring  excuses […]
September 30, 2009

The Courage to Let Go

Real and lasting change can only take place when we let go of our long-held beliefs and paradigms. But this is easier said than done and in fact, in many cases the very people who are responsible for leading change are the least willing to let go of the past.
September 21, 2009

It’s A Numbers Game: An Inteview with Ken Gronbach

We are in the midst of the most significant demographic shifts in the history of the world but are marketers taking it seriously? For those that are, what are the pitfalls, misconceptions and paradigms that can interfere with their ability to execute? I caught up with Ken Gronbach, author of the acclaimed book The Age Curve: How to Profit from the Coming Demographic Storm, to find out.
September 15, 2009

Why Smart People Ignore The Future

History is littered with examples of smart people ignoring future trends. Politicians, military figures, trade associations and certainly businesses have all at one time or another, not only failed to see the writing on the wall... they didn't even look for it.
September 9, 2009

The Road To Remarkable: 10 Steps to Standing Out

It's never been more important for retailers to be remarkable and yet few really are. For many, the difference between ordinary and extraordinary rests in their ability to innovate beyond their current concept. Then and only then do they stand a chance of being remarkable. Here, we follow a creative framework to unlock possible means of differentiating.
August 31, 2009

It’s Not About The Widget!

What makes great retailers great? Not their widgets...that's for sure.
August 21, 2009

Help Me Do The Right Thing!

By Doug Stephens You’ve likely seen the relentless stream of news articles and blogs lately touting the “new consumer mindset”.  Terms like “post-consumerism”, “belt-tightening”, “frugal chic” […]