2009
December 21, 2009
By Doug Stephens For our final blog post of 2009, I wanted to share something different. Something that I hope might help rocket you into the New […]
December 16, 2009
By Doug Stephens A recent Brandweek article titled “Retail Customer Service Stinks” reported that the service received by shoppers in over 1000 retail interactions in the study rated 48.2 […]
December 11, 2009
By Doug Stephens As the recession drags on, it’s become clear that few in the retail sector are being spared its wrath. In separate stories this […]
December 2, 2009
By Doug Stephens I subscribe to Chris Anderson’s point of view. We truly are entering the golden age of small business. And while Anderson says “It […]
November 28, 2009
Almost every news item surrounding this year’s Black Friday shopping ritual focused purely on store traffic and consumer turnout. The media was consumed with stories of […]
November 18, 2009
By Doug Stephens You know business is tough when you have to sell off parts of your parking lot to make your revenue numbers. However, news […]
November 11, 2009
In 1998 Wired published an article authored by the now famous Nicholas Negroponte, called The Future of Retail. I recently re-read it to determine how many of the prognostications have actually been realized these eleven years later.
November 4, 2009
Apple's CEO Steve Jobs recently assisted Disney with the plans for a chain-wide overhaul of their 340 retail stores. While we mere mortals could never dream of engaging the help of someone like Steve Jobs, there are some valuable lessons that we can take from this. Lessons that are transferable to any size of retail operation.