Customer Experience
October 14, 2018
By Doug Stephens It’s wildly innovative, persistently disruptive and laser-focused on its customers. Its iconic founder is among the richest men in the history of planet […]
March 26, 2018
By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores […]
March 14, 2018
By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]
January 17, 2018
By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]
January 17, 2018
By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]
September 20, 2016
By Doug Stephens In a move that has taken analysts and investors completely by surprise, Sears Holdings announced that it will be embarking on […]