December 4, 2013

Why Amazon Is “Droning” On About Delivery

By Doug Stephens Analysts and consumers alike are becoming increasingly accustomed to Amazon’s announcements of bold and daring new projects.  Most recently it was the Jeff […]
November 26, 2013

Shared Interests: The Rise of Collaborative Consumption

By Doug Stephens Believe it or not, the average power drill is used for a total of 15 minutes over the course of its lifetime.  And […]
October 31, 2013

The Real Challenge With Big Data

By Doug Stephens It’s hard (read impossible) to go a day without hearing that big data is poised to revolutionize business.  The speed, volume and variety […]
October 25, 2013

Wanamaker’s Illusion And The Age of Dynamic Pricing

By Doug Stephens It is said that the first version of the modern price tag originated in the mid-1800’s at Oak Hall, the department store of […]
October 10, 2013

Obsession and Conflict: The Essence of Extraordinary Brands

By Doug Stephens My friend Eric Garland a.k.a. @ericgarland recently tweeted,   “We encourage work-life balance but we reward obsession.”    So true, I thought.  In […]
September 19, 2013

The End of The Beginning Of Ecommerce

By Doug Stephens Global ecommerce is set to top 1.2 trillion dollars this year.  And if that doesn’t seem astonishing, then consider that the figure represents […]
September 9, 2013

Catching Up With The Future In Store!

If you’ve missed the first six episodes of The Future In Store, this post is just for you!  Each week, The Future In Store features the […]
August 29, 2013

The Loyalty Lie

By Doug Stephens Loyalty is an increasingly fleeting thing.  In fact, the average Gen Y mother now defines “brand loyalty” as a window of allegiance lasting […]
August 15, 2013

The Future of Retail: The Segment of One

By Doug Stephens Three hundred years ago, most things we purchased were customized, one-of-a-kind and bespoke.  The maker and seller were one and the same and […]