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The Sharing Economy: A Return, Not A Departure

Posted July 10, 2015
Posted in Blog, Sharing Ecomony, Social Media, The Future, Trends

By Doug Stephens Sharing is getting a lot of attention and for good reason.  Uber now has more drivers in New York City than Yellow Cabs.  AirBNB will put more people in rooms this year than Hilton Hotels. Everything from …

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The Real Problem With Retail

Posted June 9, 2015
Posted in Blog, Customer Service, ecommerce, Marketing, Shopper Marketing, Social Media, Store Experience, Technology, Trends

By Doug Stephens Every day our consumer behavior is being steadily reprogrammed by digital inputs. For the nearly 70% of us who own smartphones, this reprogramming begins each morning within 15 minutes of us opening our eyes, when we first …

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Our Top 5 Posts of 2014

Posted December 31, 2014
Posted in Blog, Branding, Customer Service, ecommerce, Loyalty, Marketing, Mobile Marketing, Social Media, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens 2014 was yet another remarkable year for the retail industry.  Big box players like Target and Walmart continued the frantic search for their now-elusive mojo.  A growing number of pure play online retailers like Birchbox continued their …

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Thriving In The Golden Age Of Retail

Posted November 11, 2014
Posted in Blog, ecommerce, Marketing, Shopper Marketing, Social Media, Strategy, Technology, The Future, Trends

By Doug Stephens While I was in Iceland earlier this year I shared some thoughts on the future of retail and on the characteristics and competencies of those companies who, in my opinion, will be suited to thrive in it. …

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Are Bad Products Good For Business?

Posted September 29, 2014
Posted in Blog, Branding, Marketing, Social Media, Strategy, Trends

By Doug Stephens It seems hardly a month passes without yet another retail brand being called out for carrying a product consumers see as either gratuitously controversial, downright offensive or simply absurd.  From objectionable slogans on t-shirts to faux ethnic …

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