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June 2010
Home
2010
June
June 29, 2010
June 29, 2010
An Inconvenient Truth About Bad Customer Service
By Doug Stephens The effects of bad customer service may take years to prove fatal but the eventual outcome is almost always corporate extinction. Despite this,
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June 8, 2010
June 8, 2010
Dollars and Sentiments. The Real R.O.I. on Social Marketing
By Doug Stephens Alice in Wonderland speaking to the Cheshire Cat…. “Would you tell me, please, which way I ought to go from here?” “That depends
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