customer experience
August 11, 2023
By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
February 17, 2017
By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]
December 30, 2016
By Doug Stephens Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might […]
February 9, 2016
By Doug Stephens Today’s retailers face a tsunami of problems but none, in my opinion, is more deadly than the pandemic of sheer consumer boredom that […]
October 1, 2015
By Doug Stephens When you drive your car to work are you enjoying a combustion engine propulsion experience or simply driving your car? […]
November 27, 2014
By Doug Stephens In my 2013 post, Ten Trends to Watch for in 2014, I said this would be the year we would hear much […]
December 13, 2012
By Doug Stephens For the holidays I took my friends, clients and business colleagues cookies. I bought them from a small coffee house and bakery in […]
July 13, 2010
By Doug Stephens Generosity: noun~ Willingness to give or share; unselfishness All successful relationships are underpinned by generosity. The willingness to give or share without expectation […]