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The Art of War with Amazon

Posted June 5, 2017
Posted in Blog, Customer Service, Shopper Marketing, Store Experience, Strategy, Technology

By Doug Stephens   TORONTO, Canada — Amazon recently posted its eighth straight quarter of growth. In fact, in the first quarter of 2017 its revenue grew by a jaw-dropping 23 percent, hitting net income of $724 million. Amazon Prime subscribership …

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The Future of Retail: A New Year’s Revolution

Posted December 30, 2016
Posted in Blog, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens   Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might include incremental improvements in supply chain efficiency, omnichannel capabilities, or perhaps enhancements to customer …

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Sears Turns Over A New Old Leaf

Posted September 20, 2016
Posted in Blog, Strategy

    By Doug Stephens In a move that has taken analysts and investors completely by surprise, Sears Holdings announced that it will be embarking on bold “new” retail strategy, one that represents a complete change of course for the …

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The Future Of Retail And The Offline Escape

Posted April 15, 2016
Posted in Blog, Internet Of Things, Marketing, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens   In July of 2015 the Coachella Valley Music and Arts Festival hit a milestone. Sales exceeded $84.25 million with 198,000 tickets sold – a record for the event that’s only been in existence since 1999. Attendance …

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Want To Survive Amazon? Stop Thinking Like A Retailer

Posted March 30, 2016
Posted in Blog, ecommerce, Marketing, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens   At an investor conference in March of this year, Macy’s CEO Terry Lundgren stated that while Amazon may be a threat in apparel sales, it was likely ill-prepared to deal with the realities of online apparel …

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