The Future of Retail Is The End Of Wholesale

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By Doug Stephens Retail is facing a monumental problem that no one seems to want to talk about.  It’s that the entire economic model of revenue and profitability for retailers and the suppliers they do business with is collapsing under its own weight and soon will no longer function. Part of the problem stems from …

Our Top 5 Posts of 2014

BlogBrandingCustomer ServiceecommerceLoyaltyMarketingMobile MarketingSocial MediaStore ExperienceStrategyTechnologyThe FutureTrendsUncategorized

By Doug Stephens 2014 was yet another remarkable year for the retail industry.  Big box players like Target and Walmart continued the frantic search for their now-elusive mojo.  A growing number of pure play online retailers like Birchbox continued their materialization in the physical world, opening permanent brick and mortar locations.  Amazon captured our imaginations …

The Future of Retail In The Age of Abundance

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By Doug Stephens In an astonishingly short period of time (about two decades), the developed world has evolved from a scarcity-based retail economy to one of unimaginable abundance.  Consider that it wasn’t so long ago that consumers, lacking any other means of access, depended entirely on retailers for information on, and access to, new brands …

The Robots Are Coming. And They Mean Business.

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  By Doug Stephens In my 2013 post, Ten Trends to Watch for in 2014, I said this would be the year we would hear much more about technologies such as artificial intelligence and robotics and their potential to replace retail service workers.  So, it came as little surprise that U.S. home improvement chain Lowe’s …

Amazon Is Going To War With Walmart On Price. But Is It A Battle Either Can Afford To Win?


By Doug Stephens Amazon has begun making some very aggressive price moves in the grocery and consumer packaged goods categories, showing its clear intentions to hit Walmart where they live and breathe.  So, why are the stakes so high for Amazon in these categories? And can Walmart, whose sales and profits are already lagging, afford …

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