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Big Ideas on the Future of Retail
The Future of Retail In A Post-Pandemic World: Ask Me Anything Live
Learn about: Covid-19’s impact on the global industry, How savvy brands have mitigated the damage done, Lessons learned from inside the crisis on leadership, innovation and communication, Emerging and shifting consumer behaviors and the degree to which they will endure, How the pandemic will irreversibly shape the future of retail and customer experience.
#RetailVSCorona | Weekly Update April 28
It’s estimated that 100,000 stores in the U.S could close by 2025. Yet, even with these grim projections, the tone in the media and amongst retailers and brands over the last week has appeared to shift slightly from dire to determined.
#RetailVSCorona | Weekly Update April 21
COVID-19 has presented unique challenges and unprecedented circumstances for brands, but if we look carefully at the trajectory of the industry prior to the COVID-19 outbreak, it appears that the outcome, save for the tragic cost in human lives, is not that dissimilar from the retail future we would have eventually found ourselves in.
The Book I Had To Write
I’ve been working on a new book due out in the Spring of 2021. The book I initially planned to release was a look at the relationship between art and retail, aimed at helping savvy brands take the next essential steps toward building truly transformative experiences for their customers.
January 2019 – In Review
We kicked off 2019 at NRF in New York City where we met with retailers and brands eager to understand the challenges they’re up against. We
A Note to Millennials: It’s Not Your Fault
I was moderating a fireside chat at the National Retail Federation conference with Liz Thompson from Southeastern Grocers recently. We were chatting about her company’s efforts
The End of Amazon
By Doug Stephens It’s wildly innovative, persistently disruptive and laser-focused on its customers. Its iconic founder is among the richest men in the history of planet
The Store is Media
By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores
Why Paid Memberships Are the New Loyalty
By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that
Software Eats Retail
The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor