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5 Coming Crises In The Retail Market

Posted July 24, 2014
Posted in Blog, Branding, Customer Service, ecommerce, Human Resources, Marketing, Mobile Marketing, Social Media, Strategy, Technology, The Future, Trends

By Doug Stephens If you’re a retailer, you may not be sleeping very well these days and that’s understandable.  Tectonic shifts in demographics, economics, technology and media all seem to be conspiring against traditional retail business models and paradigms.  Big …

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The Future of Retail: Death Of A Salesman

Posted January 31, 2014
Posted in Blog, Human Resources, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens Like most people, at least a half-dozen times a day I consult Google for answers.  Some of what I search for is trivial, “bet-settling” sort of stuff but there are also times I need more comprehensive, substantive …

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Retail’s New Industrial Revolution

Posted March 26, 2013
Posted in Blog, Human Resources, Store Experience, Technology, The Future, Trends

By Doug Stephens Earlier this year while at the National Retail Federation Conference in New York, I listened to Walmart U.S. President Bill Simon talk at length about how retail was still a great career for young people to embark …

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The Income Gap: The Growing Chasm Between Server and Served

Posted August 16, 2011
Posted in Branding, Customer Service, Human Resources, The Future, Trends

Review any retail sales training program written in the past 50 years and you’ll likely encounter multiple references to the word “rapport”.  Rapport, or the relationship and understanding between people that builds trust and confidence, has long been regarded as …

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Our Greatest Assets?

Posted January 11, 2011
Posted in Customer Service, Human Resources, Marketing, News, Shopper Marketing, Store Experience, Trends

By Doug Stephens Blogging Live from the National Retail Federation Conference It’s day one at North America’s largest retail industry gathering, the NRF conference in New York.  Many of the world’s best-known companies have once again come together to confer …

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