Human Resources

5 Coming Crises In The Retail Market

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By Doug Stephens If you’re a retailer, you may not be sleeping very well these days and that’s understandable.  Tectonic shifts in demographics, economics, technology and media all seem to be conspiring against traditional retail business models and paradigms.  Big brands are closing stores, malls are shuttering and consumer spending is increasingly going online, laying …

The Future of Retail: Death Of A Salesman

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By Doug Stephens Like most people, at least a half-dozen times a day I consult Google for answers.  Some of what I search for is trivial, “bet-settling” sort of stuff but there are also times I need more comprehensive, substantive or complex pieces of information for research. Regardless of which, I almost always find what …

Retail’s New Industrial Revolution

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By Doug Stephens Earlier this year while at the National Retail Federation Conference in New York, I listened to Walmart U.S. President Bill Simon talk at length about how retail was still a great career for young people to embark on.  He reflected on his own career path, and that he put himself through college …

The Income Gap: The Growing Chasm Between Server and Served

BrandingCustomer ServiceHuman ResourcesThe FutureTrendsUncategorized

Review any retail sales training program written in the past 50 years and you’ll likely encounter multiple references to the word “rapport”.  Rapport, or the relationship and understanding between people that builds trust and confidence, has long been regarded as a vital aspect of effective selling. The idea is that in order to properly assess …

Our Greatest Assets?

Customer ServiceHuman ResourcesMarketingNewsShopper MarketingStore ExperienceTrendsUncategorized

By Doug Stephens Blogging Live from the National Retail Federation Conference It’s day one at North America’s largest retail industry gathering, the NRF conference in New York.  Many of the world’s best-known companies have once again come together to confer on the current and future states of retailing. From the opening sessions of the day, …

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