ecommerce

Software Eats Retail

BlogecommerceInnovationStore ExperienceStrategyTechnologyThe Future

The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor Marc Andreessen’s moribund epitaph for the retail industry in a January 2013 interview. Andreessen, the co-founder of the web browser Netscape Navigator, is also one of Silicon Valley’s most …

Want To Survive Amazon? Stop Thinking Like A Retailer

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By Doug Stephens   At an investor conference in March of this year, Macy’s CEO Terry Lundgren stated that while Amazon may be a threat in apparel sales, it was likely ill-prepared to deal with the realities of online apparel logistics. Amazon, Lundgren believes, will soon encounter inevitable challenges in dealing with online returns, pointing …

The Real Problem With Retail

BlogCustomer ServiceecommerceMarketingShopper MarketingSocial MediaStore ExperienceTechnologyTrendsUncategorized

By Doug Stephens Every day our consumer behavior is being steadily reprogrammed by digital inputs. For the nearly 70% of us who own smartphones, this reprogramming begins each morning within 15 minutes of us opening our eyes, when we first check our devices.  From there we re-check our devices an average of 220 times per …

The Future of Retail Is The End Of Wholesale

BlogecommerceMarketingStore ExperienceStrategyTechnologyThe FutureTrendsUncategorized

By Doug Stephens Retail is facing a monumental problem that no one seems to want to talk about.  It’s that the entire economic model of revenue and profitability for retailers and the suppliers they do business with is collapsing under its own weight and soon will no longer function. Part of the problem stems from …

Our Top 5 Posts of 2014

BlogBrandingCustomer ServiceecommerceLoyaltyMarketingMobile MarketingSocial MediaStore ExperienceStrategyTechnologyThe FutureTrendsUncategorized

By Doug Stephens 2014 was yet another remarkable year for the retail industry.  Big box players like Target and Walmart continued the frantic search for their now-elusive mojo.  A growing number of pure play online retailers like Birchbox continued their materialization in the physical world, opening permanent brick and mortar locations.  Amazon captured our imaginations …

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