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Want To Survive Amazon? Stop Thinking Like A Retailer

Posted March 30, 2016
Posted in Blog, ecommerce, Marketing, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens   At an investor conference in March of this year, Macy’s CEO Terry Lundgren stated that while Amazon may be a threat in apparel sales, it was likely ill-prepared to deal with the realities of online apparel …

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The Real Problem With Retail

Posted June 9, 2015
Posted in Blog, Customer Service, ecommerce, Marketing, Shopper Marketing, Social Media, Store Experience, Technology, Trends

By Doug Stephens Every day our consumer behavior is being steadily reprogrammed by digital inputs. For the nearly 70% of us who own smartphones, this reprogramming begins each morning within 15 minutes of us opening our eyes, when we first …

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The Future of Retail Is The End Of Wholesale

Posted February 3, 2015
Posted in Blog, ecommerce, Marketing, Store Experience, Strategy, Technology, The Future, Trends, Uncategorized

By Doug Stephens Retail is facing a monumental problem that no one seems to want to talk about.  It’s that the entire economic model of revenue and profitability for retailers and the suppliers they do business with is collapsing under …

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Our Top 5 Posts of 2014

Posted December 31, 2014
Posted in Blog, Branding, Customer Service, ecommerce, Loyalty, Marketing, Mobile Marketing, Social Media, Store Experience, Strategy, Technology, The Future, Trends

By Doug Stephens 2014 was yet another remarkable year for the retail industry.  Big box players like Target and Walmart continued the frantic search for their now-elusive mojo.  A growing number of pure play online retailers like Birchbox continued their …

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Amazon Is Going To War With Walmart On Price. But Is It A Battle Either Can Afford To Win?

Posted November 21, 2014
Posted in Blog, ecommerce, Strategy, Trends

By Doug Stephens Amazon has begun making some very aggressive price moves in the grocery and consumer packaged goods categories, showing its clear intentions to hit Walmart where they live and breathe.  So, why are the stakes so high for …

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