Customer Service

Why Retail Is Getting “Experience” Wrong

BlogCustomer ServiceShopper MarketingStore ExperienceTechnologyUncategorized

By Doug Stephens   Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of course if you dig deeper, it’s really how it works.”   That central belief – that design transcends mere aesthetics and is really about how something actually functions – …

The Real Problem With Retail

BlogCustomer ServiceecommerceMarketingShopper MarketingSocial MediaStore ExperienceTechnologyTrendsUncategorized

By Doug Stephens Every day our consumer behavior is being steadily reprogrammed by digital inputs. For the nearly 70% of us who own smartphones, this reprogramming begins each morning within 15 minutes of us opening our eyes, when we first check our devices.  From there we re-check our devices an average of 220 times per …

Our Top 5 Posts of 2014

BlogBrandingCustomer ServiceecommerceLoyaltyMarketingMobile MarketingSocial MediaStore ExperienceStrategyTechnologyThe FutureTrendsUncategorized

By Doug Stephens 2014 was yet another remarkable year for the retail industry.  Big box players like Target and Walmart continued the frantic search for their now-elusive mojo.  A growing number of pure play online retailers like Birchbox continued their materialization in the physical world, opening permanent brick and mortar locations.  Amazon captured our imaginations …

5 Coming Crises In The Retail Market

BlogBrandingCustomer ServiceecommerceHuman ResourcesMarketingMobile MarketingSocial MediaStrategyTechnologyThe FutureTrendsUncategorized

By Doug Stephens If you’re a retailer, you may not be sleeping very well these days and that’s understandable.  Tectonic shifts in demographics, economics, technology and media all seem to be conspiring against traditional retail business models and paradigms.  Big brands are closing stores, malls are shuttering and consumer spending is increasingly going online, laying …

The Future Of Retail: Experiences Per Square Foot

Big DataBlogCustomer ServiceMarketingShopper MarketingSocial MediaStore ExperienceStrategyTechnologyThe FutureUncategorized

By Doug Stephens   This is a just partial list of retailers who have closed or plan to close significant numbers of stores in the near future. Radio Shack, JC Penney, Sears, Best Buy, Office Max, Staples, Abercrombie & Fitch, Aeropostale, Sam’s Club, Target, Barnes & Noble, Toys R Us, Macy’s   Death By Old …

Popular Posts

Popular Topics