February 2010

The Customer is Wired…Are You?


By Doug Stephens  Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store. This represents the latest addition to Target’s suite of mobile programs that also  allow their customers to view online product assortments, check product availability and store locations, manage their Target …

The Future Hates Mediocrity

The FutureTrendsUncategorized

By Doug Stephens I was reminded recently of a really good book I read several years ago called Going Shopping by Ann Satterthwaite, a city planner from Washington D.C. It’s an historical account of shopping formats through the ages- an archaeological dig, so to speak, into the evolution of retail.  It’s fascinating to see how …

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