December 2009
December 21, 2009
By Doug Stephens For our final blog post of 2009, I wanted to share something different. Something that I hope might help rocket you into the New […]
December 16, 2009
By Doug Stephens A recent Brandweek article titled “Retail Customer Service Stinks” reported that the service received by shoppers in over 1000 retail interactions in the study rated 48.2 […]
December 11, 2009
By Doug Stephens As the recession drags on, it’s become clear that few in the retail sector are being spared its wrath. In separate stories this […]
December 2, 2009
By Doug Stephens I subscribe to Chris Anderson’s point of view. We truly are entering the golden age of small business. And while Anderson says “It […]